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Telephone Answering Services


The Telephone Answering Services procurement report contains data and analysis of current and future trends when buying goods and services. ProcurementIQ’s in-depth procurement research is always presented in a logical and consistent format for easy reference throughout a company. The Telephone Answering Services Procurement Research Report contains growth forecasts for a three-year outlook period and supplier profit benchmarks so your company can make the right purchasing decision.
doneBenchmark Price
doneRFP/RFQ/Negotiation Questions
done3 Year Price Forecast
doneSupply Chain Analysis
doneSupplier Intelligence
doneSample Buyer Decision Scorecard

Telephone Answering Services - Recent Price Trend

In the three years to 2018, the average price of telephone answering services has been rising at an estimated annualized rate of 2.0%. Demand has also been growing stronger during the past three years, affording suppliers greater pricing power, which they can then use as leverage to raise prices and widen their profit margins.During the period, economic gains have spurred growth in new business.

Telephone Answering Services - Total Cost of Ownership

Compared to the benchmark price, the total cost of ownership is generally low. Although buyers’ telecommunications networking equipment need to be compatible with that of their service provider, a wide array of available suppliers allows buyers to easily find compatible suppliers. As a result, there is rarely a need for buyers to invest substantially in complementary equipment. Instead, the.

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About this Report

This report is intended to assist buyers of telephone answering services. Telephone answering service providers screen incoming calls for buyers. Suppliers then either transfer calls back to the buyer or take messages to pass on to the buyer via e-mail, text message or proprietary software. Typical buyers include hospitals, retailers, government agencies and insurance providers. This report excludes telemarketing services and technical support services, although they are often offered as complementary services.

Table of Contents

At a Glance

Executive Summary

Price Environment
 Price Fundamentals
  Benchmark Price
  Pricing Model
 Price Drivers
 Input Cost Drivers
 External Demand Drivers
 Recent Price Trend
 Price Forecast

Product Characteristics
 Product Life Cycle
 Total Cost of Ownership
 Product Specialization
 Related Goods
 Subsitute Goods
 Quality Control
Supply Chain & Vendors
 Supply Chain Dynamics
  Supply Chain Risk
  Geographic Locations
 Competitive Environment
  Market Share Concentration
  Vendor Company Types
 Market Profitability
 Switching Cost

Purchasing Process
 Buying Basics
 Buying Lead Time
  Selection Process
  Buying-Decision Scorecard
 Key RFP Elements

Negotiation Questions

Buyer Power Score Components

Jargon & Glossary

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