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Call Tracking Software


ProcurementIQ’s Call Tracking Software procurement research is intended to help you save time and money in the initial research stages of the buying process. Our data and analysis explain the characteristics, pricing dynamics, supply chain risks and negotiation tactics of Call Tracking Software to help your company negotiate strategically with suppliers. Our report insights also give your company the credibility to work with internal stakeholders and executives to better manage the sourcing process.
doneBenchmark Price
doneRFP/RFQ/Negotiation Questions
done3 Year Price Forecast
doneSupply Chain Analysis
doneSupplier Intelligence
doneSample Buyer Decision Scorecard

Call Tracking Software - Recent Price Trend

During the three years to 2018, the average price of call tracking software has been increasing at an estimated annualized rate of 0.9%. Growth in demand and input costs have caused market prices to rise; however, strong market competition has helped slow the rate of price growth. Consequently, price volatility has been low, which has helped reduce the negative impact of rising prices on.

Call Tracking Software - Total Cost of Ownership

Call tracking software has a low total cost of ownership. Therefore, buyers should expect that they will need to spend less than 50.0% of the benchmark price for the software in additional annual costs. In general, buyers benefit from a low total cost of ownership because it allows them to budget for purchases more accurately. Although set-up fees are typically minimal, buyers should take into.

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About this Report

This report is intended to assist buyers of call tracking software. This software tracks and analyzes phone activity to help manage customer relations, increase sales, conduct market research and optimize advertising campaigns. Users can record calls, identify their source, record their time distribution and view call analytics. Additionally, the software provides users with dynamic number insertion to gather data on the advertising channels customers use to find their contact information. Vendors include specialized and diversified providers, while typical customers are healthcare providers, marketing agencies, financial services firms, retailers and automotive companies. This report focuses on software-as-a-service (SaaS). Call center software and hardware are excluded from this report.

Table of Contents

At a Glance

Executive Summary

Price Environment
 Price Fundamentals
  Benchmark Price
  Pricing Model
 Price Drivers
 Input Cost Drivers
 External Demand Drivers
 Recent Price Trend
 Price Forecast

Product Characteristics
 Product Life Cycle
 Total Cost of Ownership
 Product Specialization
 Related Goods
 Subsitute Goods
 Quality Control
Supply Chain & Vendors
 Supply Chain Dynamics
  Supply Chain Risk
  Geographic Locations
 Competitive Environment
  Market Share Concentration
  Vendor Company Types
 Market Profitability
 Switching Cost

Purchasing Process
 Buying Basics
 Buying Lead Time
  Selection Process
  Buying-Decision Scorecard
 Key RFP Elements

Negotiation Questions

Buyer Power Score Components

Jargon & Glossary

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