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Issue Tracking Software


ProcurementIQ’s Procurement Research Reports cover thousands of indirect purchasing lines. Our data and analysis help you strategically engage and negotiate with suppliers and give you the credibility to work with internal stakeholders and executives. ProcurementIQ’s Issue Tracking Software procurement research provides price trends and forecasts, supplier benchmarks and negotiation questions all intended to give your company leverage during the sourcing process.
doneBenchmark Price
doneRFP/RFQ/Negotiation Questions
done3 Year Price Forecast
doneSupply Chain Analysis
doneSupplier Intelligence
doneSample Buyer Decision Scorecard

Issue Tracking Software - Recent Price Trend

In the three years to 2018, the average price of issue tracking software has fallen at an annualized rate of 1.8% to about $36.00 per month. Major price drivers, namely wages and demand, have been placing upward pressure on price, but strong and increasing competition from free and open-source software has had more of a significant effect, causing prices to fall.High competition for software.

Issue Tracking Software - Total Cost of Ownership

Buyers of issue tracking software do not incur significant costs beyond the purchase price. The software is either downloaded or accessed over the internet, which helps minimize implementation costs. Also, training is typically a short-term endeavor, and new users can make full use of the software relatively quickly. The lack of additional costs benefits buyers by keeping the effective end price.

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About this Report

This report is intended to assist buyers of issue tracking software. This software includes help desk, service desk, asset management and bug tracking systems that are primarily used by IT personnel. Issue tracking software includes both free and proprietary software. Key buyers of this software include software publishers, IT service providers and customer support providers. Key suppliers are software companies. This report excludes all other forms of software, as well as suppliers that provide issue tracking services.

Table of Contents

At a Glance

Executive Summary

Price Environment
 Price Fundamentals
  Benchmark Price
  Pricing Model
 Price Drivers
 Input Cost Drivers
 External Demand Drivers
 Recent Price Trend
 Price Forecast

Product Characteristics
 Product Life Cycle
 Total Cost of Ownership
 Product Specialization
 Related Goods
 Subsitute Goods
 Quality Control
Supply Chain & Vendors
 Supply Chain Dynamics
  Supply Chain Risk
  Geographic Locations
 Competitive Environment
  Market Share Concentration
  Vendor Company Types
 Market Profitability
 Switching Cost

Purchasing Process
 Buying Basics
 Buying Lead Time
  Selection Process
  Buying-Decision Scorecard
 Key RFP Elements

Negotiation Questions

Buyer Power Score Components

Jargon & Glossary

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