Smarter cost management starts with comprehensive market intelligence
Operators in this market assist clients during and after a crisis. Many suppliers also provide proactive crisis management services, whereby potential crises that may negatively impact a buyer or stakeholder's reputation, business, or operations are identified beforehand. Suppliers focus on minimizing and managing risks to clients by assisting with emergency response services (e.g., protection of assets and evacuation services), product recalls, natural disaster response, event management (e.g., civil unrest), workforce disruption security, armed response protection, high-risk terminations, travel protection security, security threat assessments, business continuity, and workplace hostility. Key buyers include manufacturers, mine operators & oil refiners, government agencies, healthcare providers, and airport operators.
United States announces additional tariffs on China
United States postpones plans for sweeping tariffs on Canada and Mexico
GSA memo asks agencies to review consulting contracts
Country/Region | Number of Suppliers |
---|---|
#1China | 985 |
#2Europe | 915 |
#3United States | 700 |
We've uncovered the 11 top regions for global procurement, based on feedback from our most strategic clients. Access vendor counts for each unique region when you subscribe.
Prices in the Crisis Management Services market range from $150.00 to $XXX.XX, depending on Type of Service, Complexity, Contract Length, Supplier Experience and Location. For example, lower prices are associated with High-risk termination management services, whereas higher prices are associated with Natural disaster management services.
Between our Europe and Canada collections, we provide price data for 350 markets so you can instantly compare prices across borders. Or, use our custom research services for intel on prices in any region across the globe.
Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Crisis Management Services market, prices in the US have grown 0.9% from 2022 to 2025. Subscribers can access price trend forecasts, price driver projections and forward-looking cost structure data. Learn more
Price trend forecasts are available to subscribers, along with price driver projections and forward-looking cost structure data.
Total cost of ownership is Medium in the Crisis Management Services market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs. For example, unforeseen costs in the form of Hidden Fees may raise the total cost of ownership unexpectedly.
In 2025, buyer power amounts to -0.4 in the United States. Buyer power is most positively impacted by Switching Costs. It is most negatively impacted by Price Driver Volatility. Subscribers can access details on eight other factors that impact buyer power. Learn more
Develop strategies for the upcoming year and identify unforeseen opportunities for buying now
The average level of supply chain risk is assessed as Medium, which has a negative impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:
The largest Crisis Management Services vendors by revenue in the US are Booz Allen Hamilton Inc., Bae Systems Plc and Rockwell Collins. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more
Supplier | Operational Size | Headquarters | Number of Employees | Market Share (%) | Market Share Performance (3yr trend) | Total Revenue ($ million) | Profit Level (%) | Risk Level |
---|---|---|---|---|---|---|---|---|
International Business Machines Corporation | Global | ARMONK | >10,000 | 10-15 | ||||
Honeywell International Inc. | Global | CHARLOTTE | >10,000 | 10-15 | ||||
KPMG International Limited | Global | Amstelveen, NL | >10,000 | 15-20 | ||||
Siemens Ag | Global | Munich , DE | >10,001 | < 5 | ||||
Lockheed Martin Corporation | Global | BETHESDA | >10,000 | < 5 | ||||
Cisco Systems, Inc. | Global | SAN JOSE, CA | >10,000 | < 5 | ||||
Bae Systems Plc | Global | Farnborough, UK | >10,001 | < 5 | ||||
Booz Allen Hamilton Inc. | Global | MCLEAN, VA | >10,000 | < 5 | ||||
Rockwell Collins | < 5 |
Subscribers can access vendor information on Canadian and European suppliers, too. We also offer custom research services to help with vendor sourcing anywhere in the world.
The average profit margin across vendors in the Crisis Management Services market is 12.6% and rising. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Purchases. The cost trend for this component is falling, when considering movement between 2024 and 2025. To understand cost forecasts for 2026 and uncover the implications on profit, start your subscription. Learn more
Average vendor risk in this market is at a low level. This market has reached mid-maturity, which is beneficial to buyers because demand growth is stable and they can better anticipate price trends, thus easing purchasing decisions.
Market share concentration is high, as there are an estimated 700 providers of crisis management services, most of which are small, privately-held enterprises. Despite the size and client base of the larger players in the market, low barriers to entry have caused the number of suppliers to rise, thus, price-based competition has intensified, benefiting buyers.
The supply chain risk for crisis management services is moderate. Because suppliers of crisis management services require office space, office supplies, furniture, and software to provide their services, the risk of supply disruptions from upstream suppliers is minimal; however price-based competition among the suppliers of office supplies grants vendors greater negotiation power, thus hurting buyers.
The United States is a net importer of computers, meaning it imports more computers than it exports. While lower manufacturing costs abroad drive down prices for imported computers, relying on imports can lead to potential shortages or price increases if there are supply chain disruptions due to geopolitical tensions, trade disputes, or global crises
Honeywell International Inc. is a global technology and manufacturing company that designs, develops, produces, and markets consumer and industrial products. It organizes its business into four reportable business segments: the Aerospace segment, which supplies products, software, and services for aircraft;... Subscribe to learn more
International Business Machines Corporation (IBM) is a global integrated computer technology, hardware, software, and services provider. It organizes its business into four segments: Software segment, which provides software solutions for a hybrid cloud platform, data and artificial intelligence, automation,... Subscribe to learn more
KPMG International Limited is a private company operating globally in the mining, finance and insurance, professional, scientific and technical services and administration, business support and waste management services sectors. The company's offerings include oil & gas field consulting services, management... Subscribe to learn more
Everbridge, Inc. is a global software company that develops and distributes software applications for enterprises to automate and accelerate their operational response to critical events. It offers a Critical Event Management (CEM platform that provides capabilities to assess threats, locate people, automate... Subscribe to learn more
Rockwell Collins is a private company operating in the professional, scientific and technical services sector. The company's offerings include crisis management services.. Subscribe to learn more
Booz Allen Hamilton Inc. is a public company operating globally in the professional, scientific and technical services sector. The company's offerings include management consulting services, it consulting services, healthcare consulting services, data privacy consulting services, it systems integration services.... Subscribe to learn more
Bae Systems Plc is a public company operating globally in the manufacturing, professional, scientific and technical services and other services (except public administration) sectors. The company's offerings include thermal imaging equipment, infrared cameras, firearm ammunition, night vision equipment, bulletproof... Subscribe to learn more
Cisco Systems, Inc. is a public company operating globally in the manufacturing, information and professional, scientific and technical services sectors. The company's offerings include rail signaling systems, office phones, print servers, computer servers, database management systems. Founded in 1984, the... Subscribe to learn more
Lockheed Martin Corporation is a global security and aerospace company serving the US and international customers in the defense, space, intelligence, homeland security, and information technology industries. It researches, designs, develops, manufactures, integrates, and sustains advanced military aircraft... Subscribe to learn more
Get a clear picture of the competition in a market and discover which vendors are best-suited for your sourcing needs. Our supplier profiles include hard-to-find financial ranges for private companies, cover public company data and feature an interactive competitor matrix.
Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Customer Acquisition Cost and Customer Satisfaction (CSAT). Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Pricing and other factors.
KPI | Level of Importance (1-5) | Measurements | Key Considerations |
---|---|---|---|
Customer Acquisition Cost | Total marketing costs Total sales cost Number of customers acquired | Determining how much it costs to establish a customer relationship is essential in negotiation and price planning. Using customer acquisition cost can be used to determine the efficiency of customer acquisition process. | |
Customer Satisfaction (CSAT) | Number of positive customer responses Number of customer responses | Customer satisfaction represents customers’ overall satisfaction with a company or vendor. Customer satisfaction can be used to evaluate a company’s overall reputation for quality and well-priced crisis management services. | |
Experience and Expertise
What similar projects have you worked on in the past? What challenges did you face and how did you overcome them?
What is your implementation plan?
Service Performance
What checks and balances are in place to ensure that my project receives a thorough evaluation?
How do you balance quick turnaround times with maintaining a high level of service?
Customer Support
Do clients have dedicated representatives, or will clients have to call a general support line?
Do you offer 24/7/365 customer account services?
View all 26 negotiation questions for this category when you subscribe.
Organizational Overview
Buyers should describe their organization, including the industry in which they operate.
Buyers should state their purpose for procuring crisis management services.
Statement Of Need
Buyers should outline the type(s) of scenarios in which services are required.
Buyers should outline their requirements in regard to vendor experience and credentials, including industry expertise.
Project Budget
Buyers should state their total budget for the project.
Buyers should request a detailed breakdown of prices for each service that will be conducted during the duration of the contract.
Find out how you can access RFP templates for 800+ procurement categories to start writing better, more consistent RFPs.
Copyright © 2025 ProcurementIQ.
All Rights Reserved.