Procurement Market Intelligence Report

Crisis Management Services
Sourcing Guide & Market Intelligence

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Crisis Management Services Global Overview

Definition

Summary

Operators in this market assist clients during and after a crisis. Many suppliers also provide proactive crisis management services, whereby potential crises that may negatively impact a buyer or stakeholder's reputation, business, or operations are identified beforehand. Suppliers focus on minimizing and managing risks to clients by assisting with emergency response services (e.g., protection of assets and evacuation services), product recalls, natural disaster response, event management (e.g., civil unrest), workforce disruption security, armed response protection, high-risk terminations, travel protection security, security threat assessments, business continuity, and workplace hostility. Key buyers include manufacturers, mine operators & oil refiners, government agencies, healthcare providers, and airport operators.

This Report Includes:

  • Crisis Management Services
  • Issues Management Services

Not in this Report:

  • Risk Management Consulting Services
  • Risk Analysis Services
  • Risk Identification and Assessment Management Services

Global Crisis Management Services Procurement Trends

Discover the top international trends affecting procurement in the global Crisis Management Services market.

Warning Trends

United States announces additional tariffs on China

  • In February 2025, the United States announced 10.0% tariffs on imports from China. The tariffs took effect on February 4, 2025.
  • The tariff plan applies to all merchandise imported for consumption and applies in addition to other duties and fees that are in place, with limited exceptions.
  • In response, China announced a 15.0% tariff on products such as coal and natural gas, as well as a 10.0% tariff on crude oil, agricultural machinery, pickup trucks, and large cars. The tariff executive orders indicate retaliatory tariffs could lead to further escalation in rates.
  • Providers in this market rely on inputs often sourced from China. As such, ProcurementIQ will continue to monitor developments in this space and update analysis accordingly.

United States postpones plans for sweeping tariffs on Canada and Mexico

  • In February 2025, the United States announced 25.0% tariffs on imports from Canada and Mexico.
  • Though initially set to take effect on February 4, 2025, the implementation of tariffs on Canada and Mexico has been postponed 30 days to allow for further negotiation.
  • The tariff plan initially proposed by the US applies to all merchandise imported for consumption and applies in addition to other duties or fees that are in place, with limited exceptions.
  • Providers in this market rely on input costs often sourced from an affected country. As such, ProcurementIQ will continue to monitor developments in this space and update analysis accordingly.
Neutral

GSA memo asks agencies to review consulting contracts

  • The General Services Administration (GSA) recently issued a memorandum asking government agencies to review their consulting contracts with the ten highest-paid firms. The ten firms are Accenture PLC (Accenture Federal Services), Booz Allen Hamilton Inc., CGI Group Inc. (CGI Federal), Deloitte Touche Tohmatsu (Deloitte Consulting), General Dynamics Corporation (General Dynamics IT), Guidehouse Inc., Huntington Ingalls Industries Inc. (HII Mission Technologies), International Business Machines Corporation (IBM), Leidos Holdings, Inc., and Science Applications International Corporation, Inc. (SAIC).
  • The memo states that agencies are strongly encouraged to cut non-essential consulting contracts, providing a list of those intended to be terminated by March 7, 2025. By April 19, 2025, agencies must submit their reviews of non-GSA consulting service contracts.
  • According to the GSA, the ten consulting firms identified are set to receive $65.0 billion in fees in 2025. The Department of Defense (DoD) has stated its intention to terminate or descope contracts non-essential to the DoD’s purposes; some of the largest market players with high-value DoD contracts include Booz Allen Hamilton, Deloitte, and Accenture.
  • According to the Government Accountability Office, in the fiscal year 2023, government agencies spent $478.0 billion on services, with the DoD accounting for $230.0 billion and non-defense agencies accounting for the rest. The DoD spent $21.3 billion on support, professional, and engineering and technical services, while non-defense agencies spent $21.4 billion on professional services, which includes consulting, training, and support services.
  • The Department of Veterans Affairs (VA) initially cancelled 875 contracts (amounting to around $2.0 billion) but has currently paused efforts. However, contract terminations across most agencies are expected to continue.

Global Crisis Management Services Market - Suppliers by Region

Country/RegionNumber of Suppliers
#1China985
#2Europe915
#3United States700

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  • Canada
  • United States
  • Mexico
  • Latin America
  • South America
  • India
  • China
  • Europe
  • Africa & Middle East
  • Australi & New Zealand
  • Oceania & Southeast Asia

Geography Drilldown - US

Average Cost of Crisis Management Services

United States
2025 Market Pricing
$150.00 to $XXX.XX
per hour

Average Price

Prices in the Crisis Management Services market range from $150.00 to $XXX.XX, depending on Type of Service, Complexity, Contract Length, Supplier Experience and Location. For example, lower prices are associated with High-risk termination management services, whereas higher prices are associated with Natural disaster management services.

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Crisis Management Services Category Price Trends

Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Crisis Management Services market, prices in the US have grown 0.9% from 2022 to 2025. Subscribers can access price trend forecasts, price driver projections and forward-looking cost structure data. Learn more

United States (2022-2025)

0.9%

Compound Annual Growth Rate
United States (2025-2028)
Compound Annual Growth Rate
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Price trend forecasts are available to subscribers, along with price driver projections and forward-looking cost structure data.

Cost Analysis - Total Cost of Ownership for Crisis Management Services

Total cost of ownership is Medium in the Crisis Management Services market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs. For example, unforeseen costs in the form of Hidden Fees may raise the total cost of ownership unexpectedly.

Negotiated Before

Financing

Depending on the services needed, financing will need to be discussed before services to determine the complexity of he services and whether it can be under a fixed price or if it can be under a fixed time and materials price gage.

Billed During

Additional Fees

Additional fees will be incurred for equipment needed for services and for labor costs incurred, as well as accommodation and travel from the supplier.

Unforeseen

Hidden Fees

Significant hidden fees will be incurred to account for overruns and unforeseen costs the supplier may incur to time and labor.

Buyer Power in Procurement Negotiations

In 2025, buyer power amounts to -0.4 in the United States. Buyer power is most positively impacted by Switching Costs. It is most negatively impacted by Price Driver Volatility. Subscribers can access details on eight other factors that impact buyer power. Learn more

United States
-0.4

Buyer power forecasts: your glimpse into the future

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Supply Chain Risk

The average level of supply chain risk is assessed as Medium, which has a negative impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:

1st

Tier Suppliers

  • Commercial Real Estate Lessors
  • Office Supply Stores
  • Computer Stores
  • Office Furniture Stores

2nd

Tier Suppliers

  • Real Estate Sales & Brokers
  • Office Stationery Wholesalers
  • Computer Manufacturers

Biggest Crisis Management Services Suppliers in the US by Revenue

The largest Crisis Management Services vendors by revenue in the US are Booz Allen Hamilton Inc., Bae Systems Plc and Rockwell Collins. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more

SupplierOperational SizeHeadquartersNumber of EmployeesMarket Share (%)Market Share Performance (3yr trend)Total Revenue ($ million)Profit Level (%)Risk Level
International Business Machines CorporationGlobalARMONK>10,00010-15
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Honeywell International Inc.GlobalCHARLOTTE>10,00010-15
KPMG International LimitedGlobalAmstelveen, NL>10,00015-20
Siemens AgGlobalMunich , DE>10,001< 5
Lockheed Martin CorporationGlobalBETHESDA>10,000< 5
Cisco Systems, Inc.GlobalSAN JOSE, CA>10,000< 5
Bae Systems PlcGlobalFarnborough, UK>10,001< 5
Booz Allen Hamilton Inc.GlobalMCLEAN, VA>10,000< 5
Rockwell Collins< 5

Looking for a list of suppliers by country?

Subscribers can access vendor information on Canadian and European suppliers, too. We also offer custom research services to help with vendor sourcing anywhere in the world.

Profit Analysis

The average profit margin across vendors in the Crisis Management Services market is 12.6% and rising. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Purchases. The cost trend for this component is falling, when considering movement between 2024 and 2025. To understand cost forecasts for 2026 and uncover the implications on profit, start your subscription. Learn more

Vendor & Supply Chain Analysis

Average vendor risk in this market is at a low level. This market has reached mid-maturity, which is beneficial to buyers because demand growth is stable and they can better anticipate price trends, thus easing purchasing decisions.

Market share concentration is high, as there are an estimated 700 providers of crisis management services, most of which are small, privately-held enterprises. Despite the size and client base of the larger players in the market, low barriers to entry have caused the number of suppliers to rise, thus, price-based competition has intensified, benefiting buyers.

The supply chain risk for crisis management services is moderate. Because suppliers of crisis management services require office space, office supplies, furniture, and software to provide their services, the risk of supply disruptions from upstream suppliers is minimal; however price-based competition among the suppliers of office supplies grants vendors greater negotiation power, thus hurting buyers.

The United States is a net importer of computers, meaning it imports more computers than it exports. While lower manufacturing costs abroad drive down prices for imported computers, relying on imports can lead to potential shortages or price increases if there are supply chain disruptions due to geopolitical tensions, trade disputes, or global crises

Supplier Information

Honeywell International Inc.

Honeywell International Inc. is a global technology and manufacturing company that designs, develops, produces, and markets consumer and industrial products. It organizes its business into four reportable business segments: the Aerospace segment, which supplies products, software, and services for aircraft;... Subscribe to learn more

International Business Machines Corporation

International Business Machines Corporation (IBM) is a global integrated computer technology, hardware, software, and services provider. It organizes its business into four segments: Software segment, which provides software solutions for a hybrid cloud platform, data and artificial intelligence, automation,... Subscribe to learn more

KPMG International Limited

KPMG International Limited is a private company operating globally in the mining, finance and insurance, professional, scientific and technical services and administration, business support and waste management services sectors. The company's offerings include oil & gas field consulting services, management... Subscribe to learn more

Everbridge, Inc

Everbridge, Inc. is a global software company that develops and distributes software applications for enterprises to automate and accelerate their operational response to critical events. It offers a Critical Event Management (CEM platform that provides capabilities to assess threats, locate people, automate... Subscribe to learn more

Rockwell Collins

Rockwell Collins is a private company operating in the professional, scientific and technical services sector. The company's offerings include crisis management services.. Subscribe to learn more

Booz Allen Hamilton Inc.

Booz Allen Hamilton Inc. is a public company operating globally in the professional, scientific and technical services sector. The company's offerings include management consulting services, it consulting services, healthcare consulting services, data privacy consulting services, it systems integration services.... Subscribe to learn more

Bae Systems Plc

Bae Systems Plc is a public company operating globally in the manufacturing, professional, scientific and technical services and other services (except public administration) sectors. The company's offerings include thermal imaging equipment, infrared cameras, firearm ammunition, night vision equipment, bulletproof... Subscribe to learn more

Cisco Systems, Inc.

Cisco Systems, Inc. is a public company operating globally in the manufacturing, information and professional, scientific and technical services sectors. The company's offerings include rail signaling systems, office phones, print servers, computer servers, database management systems. Founded in 1984, the... Subscribe to learn more

Lockheed Martin Corporation

Lockheed Martin Corporation is a global security and aerospace company serving the US and international customers in the defense, space, intelligence, homeland security, and information technology industries. It researches, designs, develops, manufactures, integrates, and sustains advanced military aircraft... Subscribe to learn more

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Procurement Management KPIs for the Crisis Management Services Market

Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Customer Acquisition Cost and Customer Satisfaction (CSAT). Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Pricing and other factors.

KPILevel of Importance (1-5)MeasurementsKey Considerations
Customer Acquisition Cost

Total marketing costs

Total sales cost

Number of customers acquired

Determining how much it costs to establish a customer relationship is essential in negotiation and price planning.

Using customer acquisition cost can be used to determine the efficiency of customer acquisition process.

Customer Satisfaction (CSAT)

Number of positive customer responses

Number of customer responses

Customer satisfaction represents customers’ overall satisfaction with a company or vendor.

Customer satisfaction can be used to evaluate a company’s overall reputation for quality and well-priced crisis management services.

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Questions to Ask During Procurement Negotiations

How can I gain leverage during negotiations?

Experience and Expertise

What similar projects have you worked on in the past? What challenges did you face and how did you overcome them?

What is your implementation plan?

Service Performance

What checks and balances are in place to ensure that my project receives a thorough evaluation?

How do you balance quick turnaround times with maintaining a high level of service?

Customer Support

Do clients have dedicated representatives, or will clients have to call a general support line?

Do you offer 24/7/365 customer account services?

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Crisis Management Services RFP Guidelines

What should my RFP include?

Organizational Overview

Buyers should describe their organization, including the industry in which they operate.

Buyers should state their purpose for procuring crisis management services.

Statement Of Need

Buyers should outline the type(s) of scenarios in which services are required.

Buyers should outline their requirements in regard to vendor experience and credentials, including industry expertise.

Project Budget

Buyers should state their total budget for the project.

Buyers should request a detailed breakdown of prices for each service that will be conducted during the duration of the contract.

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Our Reports include:

  • Opportunity assessment
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  • Price environment and market pricing
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  • Total cost of ownership
  • Cost structure benchmarks and analysis
  • Supply chain and vendors
  • Global supplier breakdown
  • Market share concentration
  • Regulation and business requirements
  • Vendor management and KPIs
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