Procurement Market Intelligence Report
Network Operations Center Management Services
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Network Operations Center Management Services Global Overview
Definition
Summary
This report is intended to assist buyers of network operations center (NOC) management services. Offered through vertically integrated and specialty network support firms, NOC management is the process of monitoring and maintaining a client's computer network (e.g. local area networks and wide area networks). The primary services include regular monitoring of networks and managing the necessary software used within these networks on behalf of commercial businesses and government entities. Other services include network troubleshooting, router and domain name management, software distribution and updating, performance monitoring and coordination with affiliated networks.
This Report Includes:
- Local Area Networks
- Wide Area Networks
- Network Troubleshooting
- Network Upgrading
- Network Performance Monitoring
Not in this Report:
- Riser and Cable Management Services
- Internal IT departments
Global Network Operations Center Management Services Procurement Trends
Discover the top international trends affecting procurement in the global Network Operations Center Management Services market.
Warning Trends
United States announces additional tariffs on China
- In February 2025, the United States announced 10.0% tariffs on imports from China. The tariffs took effect on February 4, 2025.
- The tariff plan applies to all merchandise imported for consumption and applies in addition to other duties and fees that are in place, with limited exceptions.
- In response, China announced a 15.0% tariff on products such as coal and natural gas, as well as a 10.0% tariff on crude oil, agricultural machinery, pickup trucks, and large cars. The tariff executive orders indicate retaliatory tariffs could lead to further escalation in rates.
- Providers in this market rely on inputs often sourced from China. As such, ProcurementIQ will continue to monitor developments in this space and update analysis accordingly.
Neutral
GSA memo asks agencies to review consulting contracts
- The General Services Administration (GSA) recently issued a memorandum asking government agencies to review their consulting contracts with the ten highest-paid firms. The ten firms are Accenture PLC (Accenture Federal Services), Booz Allen Hamilton Inc., CGI Group Inc. (CGI Federal), Deloitte Touche Tohmatsu (Deloitte Consulting), General Dynamics Corporation (General Dynamics IT), Guidehouse Inc., Huntington Ingalls Industries Inc. (HII Mission Technologies), International Business Machines Corporation (IBM), Leidos Holdings, Inc., and Science Applications International Corporation, Inc. (SAIC).
- The memo states that agencies are strongly encouraged to cut non-essential consulting contracts, providing a list of those intended to be terminated by March 7, 2025. By April 19, 2025, agencies must submit their reviews of non-GSA consulting service contracts.
- According to the GSA, the ten consulting firms identified are set to receive $65.0 billion in fees in 2025. The Department of Defense (DoD) has stated its intention to terminate or descope contracts non-essential to the DoD’s purposes; some of the largest market players with high-value DoD contracts include Booz Allen Hamilton, Deloitte, and Accenture.
- According to the Government Accountability Office, in the fiscal year 2023, government agencies spent $478.0 billion on services, with the DoD accounting for $230.0 billion and non-defense agencies accounting for the rest. The DoD spent $21.3 billion on support, professional, and engineering and technical services, while non-defense agencies spent $21.4 billion on professional services, which includes consulting, training, and support services.
- The Department of Veterans Affairs (VA) initially cancelled 875 contracts (amounting to around $2.0 billion) but has currently paused efforts. However, contract terminations across most agencies are expected to continue.
Positive Trends
The DOJ proposes Google breakup in latest tech antitrust action
- In August, Google was found guilty of operating as a monopoly and engaging in anti-competitive practices through the operation of its search engine business.
- In response to this ruling the Department of Justice (DOJ) has stated it will seek a breakup of Google’s business segments, among other similarly harsh penalties. While the actual penalty Google receives must be approved by the judge, the DOJ’s proposed penalties signal a zero-tolerance policy toward tech monopolies.
- During the last few years, the Federal government has significantly increased its enforcement actions against major technology companies in an effort to contest the high level of market share concentration in this sector.
- These actions include high-profile anti-trust lawsuits against Amazon, Apple, and Meta, in addition to the case against Google. Consequently, the results of these lawsuits could significantly affect the structure of a wide range of tech markets.
Global Network Operations Center Management Services Market - Suppliers by Region
| Country/Region | Number of Suppliers |
|---|---|
| #1Oceania & Southeast Asia | 187,665 |
| #2India | 65,095 |
| #3Europe | 58,300 |
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Geography Drilldown - US
Average Cost of Network Operations Center Management Services
United States
2025 Market Pricing$10.00 to $XXX.XX
per month per deviceAverage Price
Prices in the Network Operations Center Management Services market range from $10.00 to $XXX.XX, depending on Scope of Service, Network Size and Location. For example, lower prices are associated with Standard network maintenance ($10.00 to $50.00 per month per device) and Network troubleshooting ($15.00 to $60.00 per month per device), whereas higher prices are associated with Software configuration management ($40.00 to $150.00 per month per device) and Network mapping ($40.00 to $150.00 per month per device).
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Network Operations Center Management Services Category Price Trends
Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Network Operations Center Management Services market, prices in the US have grown 0.8% from 2022 to 2025. Subscribers can access price trend forecasts, price driver projections and forward-looking cost structure data. Learn more
United States (2022-2025)
0.8%
Compound Annual Growth RateUnited States (2025-2028)
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Price trend forecasts are available to subscribers, along with price driver projections and forward-looking cost structure data.
Cost Analysis - Total Cost of Ownership for Network Operations Center Management Services
Total cost of ownership is Medium in the Network Operations Center Management Services market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs. For example, unforeseen costs in the form of Emergencies may raise the total cost of ownership unexpectedly.
Negotiated Before
Customization
Implementation
Unforeseen
Emergencies
Scope Changes
Buyer Power in Procurement Negotiations
In 2025, buyer power amounts to 1.4 in the United States. Buyer power is most positively impacted by Product Specialization. It is most negatively impacted by Recent Price Volatility. Subscribers can access details on eight other factors that impact buyer power. Learn more
United States
Buyer power forecasts: your glimpse into the future
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- Near-real-time updates to current and forecast Buyer Power Scores
- Methodology and weightings for Buyer Power Score Components
Supply Chain Risk
The average level of supply chain risk is assessed as Low, which has a positive impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:
1st
Tier Suppliers
- Computer & Packaged Software Wholesalers
- Operating Systems & Productivity Software Publishers
- Communication Equipment Manufacturers
2nd
Tier Suppliers
- Computer Manufacturers
- Computer & Peripheral Equipment Manufacturer
- Telecom Networking Equipment Manufacturers
Biggest Network Operations Center Management Services Suppliers in the US by Revenue
The largest Network Operations Center Management Services vendors by revenue in the US are Dxc Technology Co, Lumen Technologies, Inc. and Blue Layer. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more
| Supplier | Operational Size | Headquarters | Number of Employees | Market Share (%) | Market Share Performance (3yr trend) | Total Revenue ($ million) | Profit Level (%) | Risk Level |
|---|---|---|---|---|---|---|---|---|
| International Business Machines Corporation | Global | ARMONK | >10,000 | 5-10 | ||||
| Dell Technologies Inc. | Global | ROUND ROCK | >10,000 | < 5 | ||||
| Accenture Plc | International | DUBLIN | >10,000 | < 5 | ||||
| Cisco Systems, Inc. | Global | SAN JOSE, CA | >10,000 | < 5 | ||||
| Hewlett Packard Enterprise Co | Global | SPRING | >10,000 | < 5 | ||||
| Lumen Technologies, Inc. | Global | MONROE | >10,000 | < 5 | ||||
| Dxc Technology Co | Global | ASHBURN, VA | >10,000 | < 5 | ||||
| Insight Enterprises, Inc. | Global | CHANDLER, AZ | >10,000 | < 5 | ||||
| Juniper Networks B.V. | Global | SUNNYVALE | >10,000 | < 5 | ||||
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Profit Analysis
The average profit margin across vendors in the Network Operations Center Management Services market is 6.4% and steady. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Purchases. The cost trend for this component is rising, when considering movement between 2024 and 2025. To understand cost forecasts for 2026 and uncover the implications on profit, start your subscription. Learn more
Vendor & Supply Chain Analysis
Vendor risk in the network operations center management services market is low, aided by strong demand trends and low financial vendor risk.
Market share concentration among vendors in the market are low, with an estimated 13,000 vendors in the country and the top three vendors accounting for less than 20.0% of total market revenue. Suppliers face low barriers to entry and minimal startup costs, making it easier for new firms to enter the market.
Supply chain risk for vendors is low, especially in the software supply chain. While software publishers are subject to various macroeconomic conditions and regulatory changes that can affect operating costs, they are less dependent on critical inputs that could significantly impact the supply chain.
The United States is a net importer of computers, meaning it imports more computers than it exports. While lower manufacturing costs abroad drive down prices for imported computers, relying on imports can lead to potential shortages or price increases if there are supply chain disruptions due to geopolitical tensions, trade disputes, or global crises.
Supplier Information
International Business Machines Corporation
International Business Machines Corporation (IBM) is a global integrated computer technology, hardware, software, and services provider. It organizes its business into four segments: Software segment, which provides software solutions for a hybrid cloud platform, data and artificial intelligence, automation,... Subscribe to learn more
Aviat Networks, Inc.
Aviat Networks, Inc. is a public company operating globally in the professional, scientific and technical services sector. The company's offerings include network operations center management services. Founded in 2007, the company is currently headquartered in AUSTIN, Texas, United States of America with Subscribe to learn more
Blue Layer
Blue Layer is a private company operating globally in the professional, scientific and technical services sector. The company's offerings include network operations center management services. Founded in 2002, the company is currently headquartered in Lubbock, Texas, United States of America with an estimated... Subscribe to learn more
Epam Systems, Inc.
Epam Systems, Inc. is a public company operating globally in the professional, scientific and technical services sector. The company's offerings include it support services and network operations center management services. Founded in 1993, the company is currently headquartered in NEWTOWN, Pennsylvania, Subscribe to learn more
Juniper Networks B.V.
Juniper Networks, Inc. is a networking technology company delivering solutions for cloud and telecommunication service providers and enterprises. It offers routing solutions for wide-area networking; cloud management, networking, and security solutions for campus and branch environments; fabric management,... Subscribe to learn more
Insight Enterprises, Inc.
Insight Enterprises, Inc. is a public company operating globally in the manufacturing and professional, scientific and technical services sectors. The company's offerings include uninterruptible power supply systems, patch panels, it asset recovery services and network operations center management services.... Subscribe to learn more
Dxc Technology Co
Dxc Technology Co is a public company operating globally in the information and professional, scientific and technical services sectors. The company's offerings include it consulting services, it systems integration services, it support services, software testing services, it hosting services. Founded in Subscribe to learn more
Lumen Technologies, Inc.
Lumen Technologies, Inc. is a technology and communications company serving domestic and global business customers. It operates under three brands: Lumen, its flagship brand for the enterprise and wholesale markets, Quantum Fiber, which provides fiber-based services to residential and small business customers;... Subscribe to learn more
Hewlett Packard Enterprise Co
Hewlett Packard Enterprise Co. is a global technology company developing intelligent solutions for business and public sector enterprises. It organizes its business into six reportable business segments: the Compute segment, which consists of general purpose servers for multi-workload computing and workload-optimized... Subscribe to learn more
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Procurement Management KPIs for the Network Operations Center Management Services Market
Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Average Response Time and Average Time to Repair. Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Security and other factors.
| KPI | Level of Importance (1-5) | Measurements | Key Considerations |
|---|---|---|---|
| Average Response Time | Average response time Number of tickets resolved | While vendors should be finding issues in the network before buyers notice, small issues can be caught by users. Average response time should be quick for network operations center management services, as many vendors offer 24/7 support. A long average response time may signal staffing and scalability issues with a vendor. | |
| Average Time to Repair | Average repair time Number of repairs per month | When network issues or threats are found by either the vendor or the buyer, average time to repair signifies the expertise and capabilities of a vendor. Efficient and strong networks are essential to businesses, making a network management service with the fastest response and repair time valuable. | |
Questions to Ask During Procurement Negotiations
How can I gain leverage during negotiations?
Customer Support
How do you evaluate customer satisfaction and how frequently? Is this made available to clients?
Do you offer 24/7 customer account and technical support services?
Experience and Expertise
How long have you provided services such as this to your longest tenured client?
What is your renewal/repeat business rate for businesses in my industry and how does that compare to your overall rates?
Competition
As a large company, how do you compete with the emergence of smaller players into the market?
As a small company, how do you compete with the reputation of large, established service providers?
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Network Operations Center Management Services RFP Guidelines
What should my RFP include?
Organizational Overview
Buyers should describe the size of their organization, their location and some information about their operations.
Buyers should describe their existing network, IT infrastructure and any programs they have in place.
Statement Of Need
Buyers should state their reasons for procuring the NOC management services and should specify the scope of services to be performed.
Buyers should specify provide information regarding the size of their network.
Project Budget
Buyers should specify their budget for the required services.
Buyers should include information about the payment schedule (i.e. incremental or done at the completion of a project).
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