Procurement Market Intelligence Report
Telecom Expense Management Software
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Telecom Expense Management Software Global Overview
Definition
Summary
This software allows businesses to simplify the process of managing and tracking telecom-related expenses and spending trends. By using this software, businesses can increase their compliance with corporate spending policies and set more accurate budgets for the future. The typical buyers of this software are any companies that experience a high volume of telecommunication expenses.
This Report Includes:
- Telecom Expense Management Software
- Telecom Expense Analytics
Not in this Report:
- Open-Source Telecom Expense Management Software
- Telecom Expense Management Services
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Global Telecom Expense Management Software Procurement Trends
Discover the top international trends affecting procurement in the global Telecom Expense Management Software market.
Warning Trends
The European Union’s Artificial Intelligence (AI) Act enters into force
- In August 2024, the European Union (EU) began enforcing its new regulation on artificial intelligence. Although EU legislation, the act will have a major effect on global technological companies operating in the AI space, similar to the General Data Protection regulation.
- The legislation aims to apply a risk-based framework to AI regulation, meaning different AI applications will be treated differently. The law applies a general ban for “unacceptable” uses, such as social scoring and predictive policing.
- For general-purpose AI models, companies will be required to comply with EU copyright law and intellectual property provisions, carry out regular testing, issue transparency disclosures, and implement adequate cybersecurity protections. For “high-risk” AI applications, such as autonomous vehicles, medical devices, financial services, and biometric identification systems, companies must meet stricter requirements in terms of risk-mitigation systems, documentation, human oversight, and cybersecurity.
- Companies that breach the AI Act may face fines ranging from 7.5 million euros or 1.5% of global annual revenues to 35.0 million euros or 7.0% of global annual revenues, whichever amount is higher.
- While the blanket ban on unacceptable systems entered into force in February 2025, most of the obligations do not take effect for a full year. In August 2025, requirements for general-purpose AI will come into effect, and in August 2026, obligations for high-risk AI systems will be enforced.
Russian invasion of Ukraine is putting additional strain on US chip supply
- Until recently, the United States sourced nearly all of its neon gas (an essential material in the laser imprinting process to produce semiconductors) from Ukrainian and Russian producers. Previous conflicts between the two nations, specifically related to the Crimea conflict in 2014, resulted in a nearly 600.0% increase in the price of neon.
- The Russian Ministry of Industry and Trade announced in early June that it would be limiting neon gas exports as part of its sanctions against countries it views as unfriendly. This move will add to lead times and prices for neon.
- Downstream semiconductor manufacturers keep stockpiles of neon gas that have allowed them to continue manufacturing chips, though it is unknown how long these stockpiles will last. Semiconductor manufacturers will likely pay higher prices for neon gas outside Ukraine as global supplies dwindle.
Positive Trends
The DOJ proposes Google breakup in latest tech antitrust action
- In August, Google was found guilty of operating as a monopoly and engaging in anti-competitive practices through the operation of its search engine business.
- In response to this ruling the Department of Justice (DOJ) has stated it will seek a breakup of Google’s business segments, among other similarly harsh penalties. While the actual penalty Google receives must be approved by the judge, the DOJ’s proposed penalties signal a zero-tolerance policy toward tech monopolies.
- During the last few years, the Federal government has significantly increased its enforcement actions against major technology companies in an effort to contest the high level of market share concentration in this sector.
- These actions include high-profile anti-trust lawsuits against Amazon, Apple, and Meta, in addition to the case against Google. Consequently, the results of these lawsuits could significantly affect the structure of a wide range of tech markets.
Global Telecom Expense Management Software Market - Suppliers by Region
| Country/Region | Number of Suppliers |
|---|---|
| #1 Europe | 95 |
| #2 United States | 70 |
| #3 India | 45 |
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Geography Drilldown - US & Europe
Average Cost of Telecom Expense Management Software
United States
2026 Market Pricing$1.00 to $X,XXX.XX
per monthEurope
Average Price
Prices in the Telecom Expense Management Software market range from $1.00 to $X,XXX.XX, depending on Features, Platform Compatibility, Number of Devices and Number of Telecom Bills. For example, lower prices are associated with Less features without analytics and forecasting features ($20 to $300 per month), whereas higher prices are associated with More features with analytics and forecasting features ($400 to $2,500 per month).
Need the scoop on international price trends?
Between our Europe and Canada collections, we provide price data for 350 markets so you can instantly compare prices across borders. Or, use our custom research services for intel on prices in any region across the globe.
Telecom Expense Management Software Category Price Trends
Pricing trends are indicated by the compound annual growth rate (CAGR) during a set period of time. For the Telecom Expense Management Software market, prices in the US have grown 2.1% from 2022 to 2025. Meanwhile, the recent three-year CAGR for Europe is +0.3%.
United States (2022-2025)
Europe (2022-2025)
Compound Annual Growth Rate
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Cost Analysis - Total Cost of Ownership for Telecom Expense Management Software
Total cost of ownership is Medium in the Telecom Expense Management Software market. The average cost of ownership differs depending on the contract but generally includes costs negotiated before the contract begins, costs billed during the contract period and unforeseen costs. For example, unforeseen costs in the form of Cancellations may raise the total cost of ownership unexpectedly.
Negotiated Before
Customization
Billed During
Upgrades
Unforeseen
Cancellations
Buyer Power in Procurement Negotiations
In 2026, buyer power amounts to -0.4 in the United States. Buyer power is most positively impacted by Forecast Price Trend. It is most negatively impacted by Availability of Substitutes. Subscribers can access details on eight other factors that impact buyer power. Learn more
United States
Europe
Buyer power forecasts: your glimpse into the future
Develop strategies for the upcoming year and identify unforeseen opportunities for buying now
- Actionable "Buy Now" and "Buy Later" insights
- Near-real-time updates to current and forecast Buyer Power Scores
- Methodology and weightings for Buyer Power Score Components
Supply Chain Risk
The average level of supply chain risk is assessed as Low, which has a positive impact on buyer power. The level of supply chain risk is affected by industry volatility, barriers to entry, competition, import penetration, regulation and industry financial risk. Buyers in this market can mitigate procurement and supply chain management risks by monitoring risk levels for individual first and second tier suppliers:
1st
Tier Suppliers
- Computer Wholesalers
- Data Processing & Hosting Service Providers
- Commercial Real Estate Leasing Firms
2nd
Tier Suppliers
- Computer Manufacturers
- IT Consulting Firms
- Real Estate Sales and Brokerage Firms
Biggest Telecom Expense Management Software Suppliers in the US by Revenue
The largest Telecom Expense Management Software vendors by revenue in the US are NetPlus Group LLC, Network Control, Inc. and TeleManagement Technologies, Inc. Subscribers can sort and filter by market share concentration, profit level and other factors. Learn more
| Supplier | Operational Size | Headquarters | Number of Employees | Market Share (%) | Market Share Performance (3yr trend) | Total Revenue ($ million) | Profit Level (%) | Risk Level |
|---|---|---|---|---|---|---|---|---|
| B. Braun Medical Inc. | 10-15 | |||||||
| Tangoe Inc. | Global | Indianapolis , IN | 1,001-10,000 | 10-15 | ||||
| Dimension Data | National | Bryanston, ZA | >10,000 | 5-10 | ||||
| NetPlus Group LLC | Global | Rockville, MD | 25-50 | < 5 | ||||
| Network Control, Inc. | National | Waverly, IA | 101-250 | < 5 | ||||
| TeleManagement Technologies, Inc. | National | Laguna Niguel, CA | 25-50 | < 5 | ||||
| Tellennium Inc. | National | Louisville, KY | 25-50 | < 5 | ||||
| Valicom Corporation | National | Madison, WI | 25-50 | < 5 | ||||
| vCOM Solutions, Inc. | National | San Ramon, CA | 101-250 | < 5 | ||||
Looking for a list of suppliers by country?
Subscribers can access vendor information on Canadian and European suppliers, too. We also offer custom research services to help with vendor sourcing anywhere in the world.
Profit Analysis
The average profit margin across vendors in the Telecom Expense Management Software market is 28.6% and steady. Profit levels shift depending on suppliers' spend on wages, purchases and overhead. The highest cost component for vendors is Wages. The cost trend for this component is rising, when considering movement between 2025 and 2026. To understand cost forecasts for 2027 and uncover the implications on profit, start your subscription. Learn more
Vendor & Supply Chain Analysis
Telecom expense management software vendors face a low level of supply chain risk due primarily to the labor-driven nature of software production. Software engineer labor is the key input in the production of this software.
Low market share concentration in the market ensures competition between suppliers, providing buyers with more negotiation power.
The demand side of the supply chain is populated by an array of diverse businesses and organizations, thus vendor risk is low. Any institution with multiple phone and internet plans can find value in telecom expense management, so there is steady demand for the software regardless of the economic performance of any individual sector.
The United States is a net importer of computers, meaning it imports more computers than it exports. While lower manufacturing costs abroad drive down prices for imported computers, relying on imports can lead to potential shortages or price increases if there are supply chain disruptions due to geopolitical tensions, trade disputes, or global crises.
Supplier Information
B. Braun Medical Inc.
B. Braun Medical Inc. is a private company operating in the manufacturing and information sectors. The company's offerings include medical tissue closures and telecom expense management software.. Subscribe to learn more
Tangoe Inc.
Tangoe Inc. is a private company operating globally in the information sector. The company's offerings include telecom expense management software and spend analytics software. Founded in 2000, the company is currently headquartered in Indianapolis, Indiana, United States of America with an estimated 5500... Subscribe to learn more
Dimension Data
Dimension Data is a private company operating nationally in the information sector. The company's offerings include telecom expense management software. Founded in 1983, the company is currently headquartered in Bryanston, Sandton, South Africa with an estimated 10000 employees. Subscribe to learn more
ISI Telemanagement Solutions Inc.
ISI Telemanagement Solutions Inc. is a private company operating globally in the information sector. The company's offerings include telecom expense management software. Founded in 1977, the company is currently headquartered in Chicago, Illinois, United States of America with an estimated 750 employees. Subscribe to learn more
NetPlus Group LLC
NetPlus Group LLC is a private company operating globally in the information sector. The company's offerings include telecom expense management software. Founded in 2002, the company is currently headquartered in Rockville, Maryland, United States of America with an estimated 27 employees. Subscribe to learn more
Network Control, Inc.
Network Control, Inc. is a private company operating nationally in the information sector. The company's offerings include telecom expense management software. Founded in 1998, the company is currently headquartered in Waverly, Iowa, United States of America with an estimated 175 employees. Subscribe to learn more
TeleManagement Technologies, Inc.
TeleManagement Technologies, Inc. is a private company operating nationally in the information sector. The company's offerings include telecom expense management software. Founded in 1996, the company is currently headquartered in Laguna Niguel, California, United States of America with an estimated 37 employees.... Subscribe to learn more
Tellennium Inc.
Tellennium Inc. is a private company operating nationally in the information sector. The company's offerings include telecom expense management software. Founded in 1999, the company is currently headquartered in Louisville, Kentucky, United States of America with an estimated 37 employees. Subscribe to learn more
Valicom Corporation
Valicom Corporation is a private company operating nationally in the information sector. The company's offerings include telecom expense management software. Founded in 1991, the company is currently headquartered in Madison, Wisconsin, United States of America with an estimated 37 employees. Subscribe to learn more
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Procurement Management KPIs for the Telecom Expense Management Software Market
Managing vendor performance throughout the contract period is easier when tracking specific key performance indicators (KPIs). For example, buyers should monitor Average Resolution Time and Critical Bugs. Buyers may experience better performance throughout their contracts if they establish service level agreements (SLAs) based on Pricing and other factors.
| KPI | Level of Importance (1-5) | Measurements | Key Considerations |
|---|---|---|---|
| Average Resolution Time |
|
Length of time from query to solution Number of times that resolutions are not met. |
Vendors should be measured on their ability to quickly resolve issues. The resolution time will drastically affect a buyer's relationship with their customers. |
| Critical Bugs |
|
Number of flagged system bugs Severity of system bugs |
If there are critical bugs, this can result in inefficient work or downtime. Bugs in the system will jeopardize a buyer's reputation. |
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Questions to Ask During Procurement Negotiations
How can I gain leverage during negotiations?
Customer Support
What is your client renewal or repeat business rate? Why do companies renew their contract with your business?
How do you evaluate customer satisfaction and how frequently do you do this?
Experience and Expertise
Why did the last two clients you lost cancel their contracts with you?
How long have you provided services like this to your most-tenured client?
Competition
How do you attract new clients and retain existing clients?
How does your firm maintain a competitive edge?
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Telecom Expense Management Software RFP Guidelines
What should my RFP include?
Organizational Overview
Buyers should provide a general overview of their organization, including the number of employees and the regions in which they operate.
Buyers should state the desired features of the telecom expense management software.
Statement Of Need
Buyers should specify exact counts of the number of users needed.
Buyers should specify the features that are needed in the software.
Project Budget
Vendors should provide a full list of the features they offer with their telecom expense management software.
Vendors should indicate the degree to which their software meets the buyer’s requirements.
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- Supply chain and vendors
- Global supplier breakdown
- Market share concentration
- Regulation and business requirements
- Vendor management and KPIs
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